Introduction the past few years have seen a phenomenal growth in the ghanaian banking sector ghana's financial sector according to the bank of ghana, hereafter (bog) is well capitalised, very. Thesis(mphil)-university of ghana, 2014 the use of electronic banking products as been noted to be successfully implemented in most developed countries around the world, paving the way for the appreciation of a cashless society. C customer satisfaction in retail banking customer satisfaction and service quality are inter-related the higher the service quality, the higher is the customer.
Master's thesis the role of customer relationship we would like to thank all our respondents (staff and customers) of zenith bank (ghana) 22 electronic. Exploring the factors that influence the adoption of internet banking in ghana alfred sekyere mbrokoh teaching asistant, university of ghana, operations management and informations systems, ghana, tel: +0242384350 email: [email protected] Request pdf on researchgate | challenges of marketing e-banking services in a developing country: the case of ghana | even though there is a plethora of studies investigating the challenges of. Effect of internet banking service quality on customer satisfaction: evidence from ghanaian banking industry satisfaction in electronic banking en/pdf/ghana.
Industry in ghana through the use of atms, electronic fund transfer, electronic smart cards, and cell phone banking among others has made banking easier, faster and convenient for the purpose of the research the primary source of obtaining information was employed. Gauging the effect of internet banking on consumer satisfaction in ghana: an empirical study on internet banking in ghana. Herein, we investigate into the impact of electronic banking (e-banking) service delivery on customer satisfaction in ghana a purposive non-probability sampling technique was utilized in a. Get free research paper on impact of electronic banking on customer satisfaction project topics and materials in nigeria this is approved for students in accountancy, business, computer science, economics, engineering, arts.
Abstract date of presentation of thesis degree programme author bernard adomako adjei group or year of entry globba09 title the effects of computerized accounting system on ghana. Thesis their efforts and patience were truly encouraging and source of inspiration for me electronic bank fraud for example bank of uganda has warned the public. Bank of ghana website, there are three categories of banks, namely commercial bank, development bank and merchant banks the purpose of this research was to find out the level of satisfaction of bank customers using electronic products and. Freight level in ghana - emmanuel bonney - essay - politics - international politics - topic: globalization, political economics - publish your bachelor's or master's thesis, dissertation, term paper or essay.
Banking to online one affects the bank customer's behavior in this thesis we focus on whether it leads to more customer initiated transactions and higher. Electronic money issuers and agent ghipss, bank of ghana as a participant, universal banks and payment systems oversight annual report 2015. Information and communication technology (ict) in banking operations in smart cards, telephone banking, micr, electronic funds transfer, electronic data. E-banking in developing economy: empirical evidence from nigeria electronic banking (e-banking), e-brokering, e-insurance, e-exchanges, and even e-supervision. Final year thesis, projectby me the role of information technology on commercial banks in nigeria electronic banking: banking and customers‟ access to.
Adoption of electronic banking in ghana banking system: a case study of guaranty trust bank (ghana) limited - kindle edition by dr david ackah, makafui r agboyi. Banks, with gcb bank, ghana, not being an exception have introduced electronic banking in order to decongest the banking halls of customers who spend time unending in order to transact business the. The impact of information technology in the bank is looking beyond ghana (the most popular destination for 3 electronic banking and its. Electronic banking adoption in ghana a case study of guaranty trust bank (ghana) limited by mensah cheryl adwoa asemanyiwaa (pg4125710) a thesis submitted to the institute of distance learning, kwame nkrumah.
Master's thesis evaluation of customer satisfaction with internet banking service quality in the banking industry in ghana: a case study of ghana commercial bank ltd and. 2009:045 master's thesis customer perceived value in internet banking in ghana abigail naana adams adnan odartey lamptey luleå university of technology. Internet / extranet banking-it is an electronic home banking system using web technology in which bank customers are able to conduct their business transactions with the bank through personal computers.
The evolution of digital banking in ghana 6th sep 2017 | source: allafricacom digital or electronic banking (e-banking) is believed to be providing an efficient and more reliable platform for banks and their customers to transact business with ease. Although a lot of research works has been done on the prospects and challenges of information technology in the banking industry, theses research works are broad based and only few are actually carried on electronic banking (e-banking. Electronic banking has affected banking operations in ghana this will guide bankers in designing and implementing appropriate strategies which will enable them realize the full benefit of electronic banking in.